Frequently Asked Questions
about Memberzine.com

Q. When people join my membership program does everyone see the same content when they log in, or does everyone start at the first page (which would mean that what they saw would depend on how long they had been a member)?

 

A. All your members will see exactly the same web page with the current month's content when they log in, regardless of how long they have been a member. So in February everyone sees February's content and in June everyone sees June's content.

 

(The other system you describe is sometimes used for delivering training courses where you want everyone to work through a series of lessons in a specific order, regardless of when they join your course. Although the Memberzine.com system does not work this way, if you talk to us about your requirements we do have alternative systems that do this.)

 

 

Q. What form can the content I provide be in?

 

A. Your content can be in almost any form suitable for the web, including standard webpages or downloadable files ending with .doc, .txt, .zip, .mp3, .mov and so on. You can also link to content that is on your own website or hosted on your server from each month's members page. Talk to us about what you would like to provide.

 

 

Q. Is there any content you don't host?

 

A. Your membership program content is your decision. (However we do reserve the right to not accept individual clients at our sole discretion and we will not allow adult, offensive or illegal content.)

 

 

Q. I'm still not sure I understand exactly how this works.

 

A. It's simple - for you anyway. All you have to do is provide us with the content you want your members to receive for each month of the year and select your website design. (See some sample designs here.) We'll pretty much do the rest. (In fact, if you need help creating the content for your members to receive we can even help with that! - Just ask us for details.)

 

Once your membership program is all set up, we'll show it to you for your approval. We'll set up the payment system and we can either provide you with a simple sign-up webpage at Memberzine.com or some code to include on your own website so you can start selling memberships straight away.

 

 

Q. What if I don't have a website?

 

A. That's OK. We can set up a sign-up page for your membership program at Memberzine.com so you can just send people there to join if you want to. So you don't even need your own website to run your membership program through Memberzine.com!

 

 

Q. Can I see an example of a Memberzine.com membership program?

 

A. Sure. There are basically three different types of membership programs provided by Memberzine.com:

 

1. A paid membership site where only current members who have paid the required membership fee (which might be monthly or annual, or even a lifetime fee) can gain access to the content. Inside the members area, the content they receive changes every month. (An example is the Sales Leader Club)

 

2. A free membership site that requires people to register in order to gain a password for access. (An example is the Hottest Ideas Book Club)

 

3. We can also set up a free, promotional site that anyone can enter (without a password) where different content is available every month. These sorts of unrestricted sites can be used to sell or promote your paid membership program. They are also useful to "count down" to an annual event such as a conference. (See the Membership Tips site)

 

 

Q. What if I want the url of my membership program to look like it is at a different domain or part of my own domain, rather than based at Memberzine.com?

 

A. That's not a problem. We can arrange this for you. Just ask for details. (That's what we did for the Sales Leader Club and the Hottest Ideas Book Club)

 

 

Q. What if I don't like any of your website designs? I want to use my own.

 

A. Many of the included designs (see here) can be modified, so talk to us about what you want. Of course we can also create unique and entirely new designs just for your membership programs for a little extra. Or you can provide us with your own template and we'll happily use that. (But remember your members are paying for access to your membership site so it may not necessarily be a good idea for it to look exactly the same as your regular website.)

 

 

Q. Do I really need 12 months of content? Can't I add each month's content on a month by month basis?

 

A. Yes you can, but we do charge a small fee for adding extra content so it is both easier and more economical to set it up all at the start - or at least in 6 month lots. Besides we are trying to make the operation of your membership site as easy for you as possible so you can focus on selling it and our experience shows that doesn't work if you have to worry about adding more content every month.

 

 

Q. If I set up my program for 12 months, when do I need to add extra content?

 

A. We recommend you add extra content every 6 months so you are always 6 to 12 months in advance of where your members are. That way you can always sell your membership program in complete confidence that there is exceptional value just waiting to be delivered.

 

 

Q. What happens if I don't add any more content?

 

A. If you don't add any more content we will display the same content again next January that they saw last January, for example. This may not be an issue if your members do not continue their membership for a second year, or if last January's content is still useful every January. However if your membership promotion indicated that there would be new content every month and you don't provide it, you can expect that some of your members will be unhappy and ask for a refund - which we would provide immediately. If last January's content is still of value, but has only been viewed by some of your members (those who have joined more recently) you may consider adding new content to each month in the second year and retaining the original content as an archive for that month so you provide even more value every year. (This is a great way to slowly build value over time, which makes it easier to increase your fees.)

 

 

Q. What will my membership program be called?

 

A. Whatever you want. Simple yet descriptive names with universally accepted spelling are usually best. We can even set up your membership program on a new domain name for you if you wish. Just ask us for details.

 

For example, if you choose to call your membership program "Your Club" the url for your Memberzine.com sign-up page will be located at - http://memberzine.com/yourclub/ - and your members only area will be at - http://memberzine.com/yourclub/members/

If you do not have your own website, you can use these urls to promote your membership program. Or if you prefer, your webmaster should be able to use a simple redirect on your own website so that it looks like your membership program is located at your own domain url and memberzine.com is not part of the url you send people to for your membership program.

 

 

Q. Can I have multiple levels of membership, for example a free members area and a paid members area or silver and gold levels of membership?

 

A. Yes. You can have as many levels of membership as you want. You can also run as many different membership programs as you want - even in different topics or markets. Each different membership level or program does involve an additional charge.

 

 

Q. How do you handle payments from my members?

 

A. After your membership site is all set up and you have approved it as being ready to go live, we do two things:

 

1. First we set up a simple sign-up page for your membership program that you can send people to immediately, who wish to join. If you do not have your own website yet, this will be all you need in order to start selling memberships immediately.

 

2. We also provide you with some code for a "join now" button that you or your webmaster can add to a sales letter or sign-up page on your own website. (You do not need to use this unless you want to have your own salesletter or web page on your own domain promoting your membership program.)

 

 

Q. Is payment safe?

 

A. All payments are processed through KMG Consulting's customer service area at KMGsupport.com so passwords and login access can be delivered automatically to your new members and any cancelations handled promptly. Your members can pay using their credit card or PayPal (payment processing fees apply). Both Memberzine.com and KMGsupport.com are verified by SafeOrder Secure.

 

 

 

Q. What if one of my members is not happy and wants a refund?

 

A. Our standard conditions include a 30 day moneyback guarantee so if any of your members asks for their money back anytime in the first 30 days it will be refunded and their access to your membership site will be terminated. After 30 days your members can choose to cancel their membership subscription at any time and they will have access to your membership site until the end of the time they have paid for. If someone cancels their membership you will receive notification and they won't be charged again.

 

 

Q. How do I get paid for members who join?

 

A. Every time someone joins or leaves your membership program we will send you an email notification so you will always know who your current members are. Then in the middle of each month we send you your money (less any fees and refunds).

 

 

Q. What if I upgrade what I deliver and I want to raise my membership fees?

 

A. Just contact us and we can change your membership rates for new members any time. Many people like to start their programs at a lower fee and increase the rates after a period of time when they have added more material or a certain number of members have joined. Your old members will continue to be charged at the rate they joined at. (If you want your old members to pay your new higher rate you will need to ask them if they want to join again at the new rate. Most Membership Site Owners prefer to reward existing members for their loyalty and leave them at the lower rate.)

 

 

Q. What if I want a membership program that does X or Y or Z? Can I do what I want through Memberzine.com?

 

A. Possibly! You will need to talk to us. Memberzine.com was designed very specifically to make it easy for you to have a membership program that you can start selling very quickly. If you want a program with more bells and whistles it may be that it will just take a bit longer - or it may be that a different system is what we would recommend for your needs. Contact Us. We are always happy to talk to you.

 

 

Q. Will you help me promote my membership program?

 

A. Yes. If you wish, we will feature your membership program in our Featured Membership Sites area at no extra charge. However the ultimate responsibility for promoting and selling your membership program really lies with you. If you do not think your clients or your list will be interested in joining your membership program perhaps you should reconsider it.

 

 

Q. What if I have another question?

 

A. Contact Us. We are happy to answer any questions you might have.

 

 

Q. OK. I'm in! What do I do next?

 

A. Contact Us for full details. We will work through a step-by-step checklist with you so you can have your own membership program running in just a few days!

 

You can have your own membership program in just a few days with Memberzine.com - the simplest, smartest, easiest membersite management system you can imagine!

 

So what are you waiting for?

 

Don't delay! You can get started today!

 

Click here for more details or contact us to get started now.